Gain expertise from elite trainers

Enhance your corporate communication:

learn advanced techniques from hostage negotiation experts for improved collaboration and conflict resolution

Our specialised courses in negotiation, communication, conflict management and behavioural profiling are founded on strategies used by experienced Detectives and Hostage Negotiators, and have been specifically created for individuals and organisations to enhance their communication skills.

Ineffective communication can damage brand reputation, financial stability and team cohesion. Our training services improve your ability to communicate and negotiate under pressure, fostering better teamwork and client relationships, and ultimately boosting organisational efficiency and individual performance.

FOUNDER AND LEAD FACILITATor

“Good listening is not about what you tell someone, it’s about being present, listening intently,and responding appropriately to make them feel seen, heard and felt”

Marcus Oldroyd

OUR SERVICES

Enhanced Communication, Awareness and Security training (ECAS)

The ECAS 2-day training course elevates the skills and competencies of SIA security professionals to new heights. Designed to cultivate self and situational awareness, and effective communication skills, the course also focuses on interpersonal skills, conflict management techniques, behavioural profiling and deception detection, leading to heightened vigilance and a positive customer experience.


OUTCOMES-

  • Enhanced self and situational awareness
  • Effective communications skills
  • Conflict management and interpersonal skills
  • Behavioural profiling skills and techniques
  • Relationship management
  • Counter hostile reconnaissance abilities
  • Integrity of service


Kidnap, Extortion and Crisis Management training

The Kidnap, Extortion, and Crisis Management training is a comprehensive one-day course designed to equip individuals and teams with the organisational resilience needed to effectively manage incidents of kidnapping for ransom and extortion. This program provides valuable insights into the motivations behind such acts and explores effective incident management strategies.


LEARNING OUTCOMES-

  • Enhanced negotiation skills
  • Understaning kidnap and extortion
  • Emotional Intelligence 
  • Advanced Listening Skills 
  • Conflict Management skills
  • Improved rapport building strategies
  • Influence and persuasion techniques 


Mental Health Awareness and Practical Skills training (MHAPS)

The Mental Health Awareness and Practical Skills training is a one-day course designed to empower attendees with essential knowledge and practical skills to understand the complex issues of how mental health can affect individuals in the workplace. The training will empower participants to recognise the signs how poor mental health can impact an iindividual and in more serious cases, someone who may be contemplating taking their own lif


LEARNING OUTCOMES-

  • Gaining a deeper understanding of poor mental health
  • Understanding the complexities of suicide
  • Recognising the warning signs of mental health challenges
  • Develop self-confidence to intervene and support colleagues
  • Improved confidence to manage delicate and sensitive conversations
  • Understand relevant resources and support networks



WHY INVEST IN COMMUNICATIONS TRAINING?

Improving communication skills boosts confidence, adds negotiation prowess, and strengthens personal and professional relationships. It drives financial growth and collaboration, benefiting roles in key business areas including HR, Sales, Public Engagement, Security, and Risk Management. Our tailored solutions and CPD opportunities are designed to meet diverse needs.

The Bureau Consultancy offers unique immersive training for both new and established professionals. Our client-centered methods include guided simulated exercises that enhance the learning experience and test communication proficiencies under pressure.

 

OUR AREAS OF expertise

Conflict Resolution, Emotional Intelligence, ADVANCED Listening Skills, Non-verbal Communication, NEGOTIATION, Influence, Crisis management L&D, behavioural profiling, deception detection

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