Our specialised courses in negotiation, communication, conflict management and behavioural profiling are founded on strategies used by experienced Detectives and Hostage Negotiators, and have been specifically created for individuals and organisations to enhance their communication skills.
Ineffective communication can damage brand reputation, financial stability and team cohesion. Our training services improve your ability to communicate and negotiate under pressure, fostering better teamwork and client relationships, and ultimately boosting organisational efficiency and individual performance.
FOUNDER AND LEAD FACILITATor
As founder of the Bureau Consultancy, Marcus has extensive experience in high-stakes negotiation as a result of 8 years military service and 25 years in policing, where he specialised in criminal investigations and crisis and hostage Negotiation.
Reaching the rank of Detective Inspector and gaining an ILM Level 7 diploma in Executive Coaching Marcus is currently completing a Masters in Communication, Human Behaviour, and Deception Detection.
Bringing this experience and knowledge to the corporate sector The Bureau Consultancy offers bespoke training courses for security and industry professionals.
From immersive training, masterclasses and communications workshops to leadership development, negotiation and conflict management skills training, Marcus relishes in supporting professionals using his extensive knowledge and experience and scientifically proven methods to boost communication proficiency.
“Good listening is not about what you tell someone, it’s about being present, listening intently,and responding appropriately to make them feel seen, heard and felt”
Marcus Oldroyd
OUR SERVICES
Enhanced Communication, Awareness and Security training (ECAS)
The ECAS 2-day training course elevates the skills and competencies of SIA security professionals to new heights. Designed to cultivate self and situational awareness, and effective communication skills, the course also focuses on interpersonal skills, conflict management techniques, behavioural profiling and deception detection, leading to heightened vigilance and a positive customer experience.
OUTCOMES-
- Enhanced self and situational awareness
- Effective communications skills
- Conflict management and interpersonal skills
- Behavioural profiling skills and techniques
- Relationship management
- Counter hostile reconnaissance abilities
- Integrity of service
Kidnap, Extortion and Crisis Management training
The Kidnap, Extortion, and Crisis Management training is a comprehensive one-day course designed to equip individuals and teams with the organisational resilience needed to effectively manage incidents of kidnapping for ransom and extortion. This program provides valuable insights into the motivations behind such acts and explores effective incident management strategies.
LEARNING OUTCOMES-
- Enhanced negotiation skills
- Understaning kidnap and extortion
- Emotional Intelligence
- Advanced Listening Skills
- Conflict Management skills
- Improved rapport building strategies
- Influence and persuasion techniques
Mental Health Awareness and Practical Skills training (MHAPS)
The Mental Health Awareness and Practical Skills training is a one-day course designed to empower attendees with essential knowledge and practical skills to understand the complex issues of how mental health can affect individuals in the workplace. The training will empower participants to recognise the signs how poor mental health can impact an iindividual and in more serious cases, someone who may be contemplating taking their own lif
LEARNING OUTCOMES-
- Gaining a deeper understanding of poor mental health
- Understanding the complexities of suicide
- Recognising the warning signs of mental health challenges
- Develop self-confidence to intervene and support colleagues
- Improved confidence to manage delicate and sensitive conversations
- Understand relevant resources and support networks
WHY INVEST IN COMMUNICATIONS TRAINING?
Improving communication skills boosts confidence, adds negotiation prowess, and strengthens personal and professional relationships. It drives financial growth and collaboration, benefiting roles in key business areas including HR, Sales, Public Engagement, Security, and Risk Management. Our tailored solutions and CPD opportunities are designed to meet diverse needs.
The Bureau Consultancy offers unique immersive training for both new and established professionals. Our client-centered methods include guided simulated exercises that enhance the learning experience and test communication proficiencies under pressure.
WHAT OUR CLIENTS SAY
"I recommend Marcus as a coach for job seekers or those needing improvement. With deep expertise and a caring approach, he offers fair, constructive feedback."
I. Fairlamb, Leadership team at Etypharm
“What’s a word that describes something that is better than a masterclass? I’m not sure, but whatever it is that is what we got today.”
Thomas Orrell, British Army Officer
“He has shown an ability to deliver developmental support to our coaching team in several different ways, every time being thoroughly engaging, and provoking thought as well as action.”
Iain Brunnschweiler, Coach & Player Development Manager at Southampton FC
“It was by far the most effective team building training I have had in corporate life.”
Rachel Hughes, Commercial Operations and enablement at Lloyds Register
“What a great days input from Marcus Oldroyd on Crisis Communications in Kidnap and Ransom settings.”
Emma Carr, Station Commander London Fire Brigade
"The experience was both demanding and immensely fulfilling, highlighting the critical importance of communication and interpersonal skills.”
James Lepley, Head of Physical and Technical Security
OUR AREAS OF expertise
Conflict Resolution, Emotional Intelligence, ADVANCED Listening Skills, Non-verbal Communication, NEGOTIATION, Influence, Crisis management L&D, behavioural profiling, deception detection
Book your free 30 min consultation
Contact us: info@thebureauconsultancy.com
